Terms and Conditions – Club One Rewards Points

(Applicable to the Club One loyalty rewards programme offered in relation to eligible Personal Loan Borrowers of Priority Money availed from Godrej Finance Limited)

These Terms and Conditions (“T&C”) govern the accrual, validity, redemption, and forfeiture of reward points (“Reward Points”) issued to eligible borrowers (“Borrower”) under the “Club One” loyalty rewards programme (“Programme”) in respect of loans disbursed by Godrej Finance Limited (“GFL”/ “Lender”). The Programme is administered by the Lender through its authorised third-party service provider engaged for the purpose of distribution and redemption of Reward Points (“Programme Partner”). By availing of, accepting, or redeeming any Reward Points, the Borrower agrees to be bound by these T&C, in addition to the loan agreement and other documents executed between the Borrower and the Lender.

For the purposes of these T&C, “Term Loan” means an eligible term loan variant of the Personal Loan offered by GFL under which the Programme is made available and in respect of which Reward Points are issued under these T&C.

Applicability

1. The Programme is applicable only to eligible Personal Loan availed in form of Term Loan and shall not apply to any other variant of the Personal Loan, facility, or financial product offered by GFL unless specifically communicated by GFL in writing or through official digital channels.
2. GFL reserves the right to determine the eligibility of any Borrower for participation in the Programme.
3. Participation is subject to eligibility and applicable programme communication

Credit of Reward Points

1. Reward Points shall be credited to the eligible Borrower’s registered mobile number and/or email address linked with the Personal Loan account within five (5) working days from the date of disbursement of the Term Loan subject to successful enrolment in the Programme and availability of valid contact details and identifiers.
2. The number of Reward Points credited shall be determined in accordance with the applicable tier/slab framework applicable on the date of disbursement of the Term Loan, as communicated by the Lender from time to time
3. There are three tiers as per disbursed loan amount.

Validity of Reward Points

1. Reward Points shall be valid for a period of twenty-four (24) months from the date of disbursement of the Term Loan, and shall automatically lapse and stand extinguished, without any further notice at 11:59 PM IST on the last day of such validity period.
2. By way of illustration, if the Term Loan is disbursed on 1st January 2026, the Reward Points credited pursuant to such disbursement shall remain valid up to and including 1st January 2028, [I.1.1]post which any unredeemed/unutilised Reward Points shall lapse and be of no value.
3. Reward Points that have lapsed on expiry of the validity period shall not be reinstated, revalidated, or compensated in cash or kind.

Redemption of Reward Points

1. Reward Points may be redeemed only through the redemption platform or channel designated by GFL from time to time.
2. Reward Points may be redeemed in full or in part, subject to the terms and conditions applicable to the designated redemption platform and participating merchants.
3. GFL shall not be responsible for the quality, delivery, availability, warranty, or performance of any product or service obtained through redemption of Reward Points.
4. Redemption is subject to minimum points, merchant availability, partner terms, and technical outages.

Restriction on Use of Reward Points

1. Reward Points do not constitute money or a monetary instrument and cannot, under any circumstances, be exchanged, encashed, or converted into cash or cash equivalents by the Borrower.
2. Reward Points cannot, under any circumstances, be utilised, set-off, or adjusted against any principal, interest, charges, fees, penal charges, or any other amounts outstanding or payable by the Borrower to the Lender under the Term Loan or any other facility.
3. The Borrower shall continue to remain solely liable to repay all outstanding dues strictly in accordance with the terms of the applicable loan agreement, irrespective of the Reward Points balance available.
4. Any tax liability arising from redemption, if applicable, shall be borne by the Borrower

Prepayment and Forfeiture

1. In the event of foreclosure or such other early closure event as may be specified under the applicable Programme rules, any unredeemed/balance Reward Points may be forfeited in accordance with such rules as communicated by the Lender from time to time. Reward Points already redeemed prior to such date shall not be reversed, except in cases of fraud, abuse, or erroneous redemption.
2. Any Reward Points already redeemed prior to the date of prepayment or foreclosure shall not be reversed.

No Forfeiture on Account of NPA or DPDP

1. Reward Points already credited under the Programme shall not be forfeited, cancelled, or reversed solely because: (a) the Term Loan account is classified as a Non-Performing Asset (NPA) in accordance with applicable regulatory norms; or (b) the Borrower has exercised any right available under the Digital Personal Data Protection Act, 2023, including rights relating to access, correction, erasure, consent withdrawal, or grievance redressal, except where retention or processing of relevant information is required for operation of the Programme or compliance with applicable law.
2. Reward Points already credited shall continue to remain available for redemption by the Borrower, subject to the validity period set out in Clause 3 above and the other provisions of these T&C.

Exercise by the Borrower of rights under applicable data protection law shall not, by itself, result in forfeiture of Reward Points already validly credited, provided that where processing or retention of certain personal data is necessary for administration of the Programme, fraud prevention, audit, grievance handling, or compliance with applicable law, the Lender and/or Programme Partner may continue such processing to the extent legally permitted. Where deletion or withdrawal of consent makes continued operation of the Programme technically or legally infeasible, future redemption or servicing may be impacted accordingly.

Non-Transferability.

1. Reward Points are personal to the Borrower in whose name the Term Loan has been disbursed and credited with such points and are strictly non-transferable. Reward Points cannot be sold, assigned, gifted, pledged, or otherwise transferred, in whole or in part, to any other individual or entity, including co-borrowers, guarantors, or family members, whether for consideration or otherwise.

Miscellaneous.

1. The Lender reserves the right to modify, suspend, or discontinue the Programme, in whole or in part, with prospective effect, including the accrual structure, eligibility criteria, redemption catalogue, participating merchants, and validity period, upon reasonable notice through its website, app, account communication, or other official channels, where required by applicable law. Such changes shall not ordinarily affect Reward Points already validly credited, except where required for correction of error, prevention of fraud, compliance with law, or as otherwise expressly provided under these TnC.
2. Reward Points have no monetary value and do not constitute a deposit, investment, or any form of financial instrument. The Lender makes no warranty as to the availability, quality, or fitness of any goods/services offered in redemption of Reward Points, which shall be governed by the terms of the relevant Programme Partner/brand partner.
3. The Lender's decision on all matters relating to accrual, computation, validity, redemption, and forfeiture of Reward Points shall be final and binding on the Borrower, save as expressly provided otherwise in these T&C.
4. These T&C shall be read as supplemental to, and not in derogation of, the loan agreement and other documents executed by the Borrower with the Lender. In the event of any conflict between these T&C and the loan agreement in respect of the Programme, these T&C shall prevail to the extent of such conflict.
5. Any dispute arising out of or in connection with these T&C shall be subject to the dispute resolution and governing law provisions set out in the Borrower's loan agreement with the Lender.
6. Rewards, vouchers, goods, and services made available on redemption may be provided by third-party merchants or service providers. Such parties are independent contractors and not agents of the Lender. The Lender shall not be responsible for the quality, suitability, merchantability, delivery, after-sales service, or performance of any goods or services supplied by such third parties, except to the extent required under applicable law.
7. Unless otherwise required under applicable law, upon the death, insolvency, legal incapacity, or dissolution of the Borrower, the Borrower's participation in the Programme may be terminated and any unredeemed Reward Points may stand cancelled, and such Reward Points shall not pass to any nominee, successor, legal heir, representative, or other person.